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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

The Urban Host - Terms & Conditions

Effective Date: 1st of January 2026

These Terms & Conditions apply to your use of The Urban Host website and any enquiries, property assessments, proposals, or services provided by The Urban Host.

By using this website or submitting an enquiry, you agree to these Terms.

1. About The Urban Host

The Urban Host provides short-term rental and Airbnb property management services, including property assessments, listing optimisation, pricing strategy, guest communication, cleaning coordination, performance optimisation, and related property management support.

Any formal management arrangement will be subject to a separate written agreement or proposal provided to you.

2. Website Information

The information on this website is general in nature and is provided for informational purposes only.

Nothing on this website constitutes financial, legal, investment, tax, real estate, or regulatory advice. You should seek independent professional advice before making decisions regarding your property.

3. Property Assessments and Income Estimates

Any property assessment, income estimate, case study, revenue projection, uplift estimate, or comparison between short-term rental and long-term rental income is indicative only.

Actual results may vary depending on factors including property type, location, furnishing, styling, photography, market demand, seasonality, nightly rates, occupancy, platform performance, guest behaviour, strata by-laws, council rules, and NSW short-term rental regulations.

We do not guarantee any specific level of income, occupancy, bookings, profit, or return.

4. Short-Term Rental Regulations

Short-term rental accommodation may be subject to laws, regulations, planning rules, strata by-laws, building rules, insurance requirements, and platform policies.

In NSW, restrictions may apply, including the 180-day cap in Greater Sydney for non-hosted short-term rental stays. Some properties may also be subject to strata or building restrictions.

It is the property owner’s responsibility to ensure the property is legally suitable for short-term rental use. We may provide general guidance, but we do not provide legal advice.

5. Use of Website

You agree that you will not:

Use the website for unlawful purposes.

Interfere with, disrupt, damage, or misuse the website.

Upload or transmit viruses, malicious code, or harmful material.

Use bots, scraping tools, automated systems, or data extraction tools on the website.

Attempt to gain unauthorised access to the website, systems, or data.

Use the website to send unsolicited messages.

Misrepresent your identity or provide false information.

6. Information You Provide

When submitting an enquiry or property assessment form, you agree that the information you provide is accurate, current, and complete to the best of your knowledge.

If you provide information about a property, you confirm that you are the owner, authorised representative, or otherwise have permission to provide that information.

7. Services

Our services may include, but are not limited to:

Property income assessments.

Airbnb and short-term rental strategy.

Listing creation and optimisation.

Pricing recommendations and dynamic pricing strategy.

Guest communication.

Booking and calendar management.

Cleaning and maintenance coordination.

Review and performance optimisation.

Styling, setup, and photography coordination.

The exact services provided will depend on the package, proposal, or management agreement agreed between you and The Urban Host.

8. Management Fees and Other Costs

Management fees, setup fees, cleaning costs, maintenance costs, platform fees, photography costs, styling costs, furnishing costs, and other expenses may apply depending on the services provided.

Any fees shown on this website are general only unless confirmed in a written proposal or agreement.

Platform fees charged by Airbnb, Booking.com, Stayz, or other booking platforms are separate from our management fees unless stated otherwise.

9. Owner Responsibilities

If you engage us to manage your property, you may be responsible for:

Ensuring you have authority to list and rent the property.

Ensuring the property complies with applicable laws, strata rules, insurance requirements, safety requirements, and platform policies.

Maintaining appropriate insurance.

Ensuring the property is safe, clean, functional, and suitable for guest stays.

Paying agreed fees, expenses, maintenance costs, repairs, utilities, and other property-related costs.

Providing accurate property information.

Approving required works, setup items, or repairs where necessary.

10. Cleaning, Maintenance and Repairs

We may coordinate cleaning, linen, maintenance, repairs, trades, or other services on your behalf.

Unless otherwise agreed, the cost of cleaning, maintenance, repairs, replacement items, consumables, emergency callouts, and contractor fees will be payable by the property owner or deducted from property revenue.

We may use third-party contractors or service providers to perform these services.

11. Guest Damage and Insurance

While guest screening, house rules, platform protections, and management processes may reduce risk, they do not eliminate risk.

The Urban Host is not responsible for guest damage, theft, loss, accidents, neighbour complaints, platform disputes, cancellations, or other guest-related issues except to the extent caused directly by our negligence or unlawful conduct.

We recommend that all property owners obtain appropriate short-term rental, landlord, contents, public liability, and building insurance.

12. Third-Party Platforms

We may use or refer to third-party platforms such as Airbnb, Booking.com, Stayz, Expedia, Google, pricing tools, channel managers, property management software, and other service providers.

The Urban Host is not affiliated with, endorsed by, or officially partnered with these platforms unless expressly stated in writing.

Your use of third-party platforms may be subject to their own terms, policies, fees, cancellation rules, and dispute processes.

13. Third-Party Links and Affiliate Links

This website may contain links to third-party websites or services.

We do not control, endorse, or accept responsibility for third-party websites, their content, privacy practices, services, or terms.

If we receive a referral fee, commission, or benefit from a third-party link or recommendation, we will disclose this where required.

14. Intellectual Property

All content on this website, including text, branding, logos, design, graphics, layouts, case studies, property assessment templates, proposals, documents, and service materials, is owned by or licensed to The Urban Host.

You may not copy, reproduce, distribute, modify, publish, sell, or use our content for commercial purposes without our prior written consent.

You may share our public website content for personal, non-commercial purposes provided you do not claim ownership, misrepresent our business, or imply endorsement.

15. User-Generated Content and Testimonials

If you provide reviews, testimonials, feedback, images, comments, or other content, you grant us permission to use that content for business, marketing, website, and promotional purposes, unless you expressly tell us otherwise in writing.

You must not provide content that is false, misleading, offensive, defamatory, unlawful, or infringes another person’s rights.

16. Marketing and Communications

By submitting an enquiry, you agree that we may contact you regarding your property, assessment, enquiry, proposal, or related services.

You may unsubscribe from marketing communications at any time.

17. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By using this website or submitting your information, you consent to the collection and use of your information as described in our Privacy Policy.

18. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

To the extent permitted by law, all warranties, representations, and guarantees not expressly stated in these Terms are excluded.

19. Limitation of Liability

To the maximum extent permitted by law, The Urban Host is not liable for any indirect, incidental, special, consequential, or economic loss, including loss of income, loss of profit, loss of bookings, loss of opportunity, reputational damage, property damage caused by guests, or reliance on information provided on this website.

Where liability cannot be excluded, our liability is limited to the resupply of services or the cost of resupplying those services, where permitted by law.

20. Indemnity

You agree to indemnify The Urban Host against any loss, liability, claim, damage, cost, or expense arising from:

Information you provide to us.

Your breach of these Terms.

Your breach of any law, regulation, strata by-law, platform rule, or third-party agreement.

Your property, guests, contractors, or third-party service providers.

Your decision to list, manage, or operate a property as short-term rental accommodation.

21. Subcontracting

We may perform any part of our services through employees, contractors, suppliers, tradespeople, software providers, consultants, or other third-party service providers.

22. Disputes

If a dispute arises, both parties agree to first attempt to resolve the dispute in good faith before commencing legal proceedings, except where urgent relief is required.

23. Notices

Any notice under these Terms must be in writing and sent to the contact details provided by the relevant party.

Notices may be sent by email.

24. Assignment

You must not assign, transfer, or deal with your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights or obligations where reasonably necessary as part of business operations, restructuring, sale, or transfer of business assets.

25. Changes to These Terms

We may update these Terms at any time by publishing the updated version on our website.

Your continued use of the website after changes are published means you accept the updated Terms.

26. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

27. Entire Agreement

These Terms, together with our Privacy Policy, Disclaimer, and any written proposal or management agreement, form the agreement between you and The Urban Host in relation to your use of this website and our general services.

If there is a conflict between these website Terms and a signed management agreement, the signed management agreement will apply to the extent of the conflict.

28. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the courts of New South Wales and any courts entitled to hear appeals from those courts.

29. Definitions

In these Terms:

Booking means a reservation made by a guest to stay at a property.

Guest means a person who books or stays at a property.

Management Fee means the fee charged by The Urban Host for agreed management services.

Property means a property submitted for assessment, listed, managed, or proposed to be managed by The Urban Host.

Property Owner means the person or entity who owns or is authorised to make decisions about the property.

Platform Fee means any fee charged by a third-party booking platform.

Services means any service provided by The Urban Host, including assessments, proposals, management services, optimisation, communication, and coordination services.

Website means The Urban Host website.

30. Contact

For questions about these Terms, contact:

The Urban Host
📧 hello@theurbanhost.com.au