Privacy Policy

The Urban Host - Privacy Policy

Effective Date: 1st of January 2026

The Urban Host (ABN 89 655 922 419) (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Information We Collect

We may collect personal information including:

• Name, email address, and phone number

• Property-related information you provide (e.g. suburb, property type, listing details)

• Communication preferences

• Information submitted through forms or enquiries

We may also collect technical and usage data such as:

• IP address

• Device and browser type

• Website activity and behaviour (via cookies, tracking pixels, and analytics tools)

2. How We Collect Information

We collect information when you:

• Submit forms on our website

• Contact us directly via email or phone

• Interact with our website, advertisements, or tools

• Provide information via third-party platforms

3. How We Use Your Information

We use your information to:

• Provide property assessments and service recommendations

• Respond to enquiries and communicate with you

• Improve our website and services

• Conduct marketing and advertising (including remarketing campaigns)

• Comply with legal obligations

4. Disclosure of Personal Information

We may disclose your information to trusted third parties, including:

• IT service providers and hosting platforms

• Marketing and analytics providers

• CRM, email, and form processing tools

• Professional advisers (accountants, insurers, etc.)

• Regulatory authorities where required by law

We do not sell your personal information.

5. Overseas Disclosure

Some third-party providers we use may store or process data outside of Australia.
We take reasonable steps to ensure any overseas handling complies with Australian privacy laws.

6. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies to:

• Improve website performance and user experience

• Analyse traffic and behaviour

• Deliver relevant advertising across platforms such as Google and Meta

You can disable cookies in your browser settings, however some features of the website may not function correctly.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure.

8. Access and Correction

You may request access to or correction of your personal information by contacting us using the details below.

9. Marketing Communications

You may opt out of marketing communications at any time by:

• Using the unsubscribe link in emails

• Contacting us directly

10. Complaints

If you have a complaint about how your personal information is handled, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of our website constitutes acceptance of any changes.

13. Contact Us

📧 hello@theurbanhost.com.au